Featured Questions
Puede comprar pruebas de adn, desde nuestra tienda online(enlace), donde podrá comprar y registrar directamente sus muestras o comprar un mayor volumen de pruebas por anticipado. Para finalizar la compra, tendrá que crear su cuenta de usuario y confirmarla con su email y contraseña. (enlace o icono videotutorial como comprar online).
Because the quantity and quality of the extracted DNA have not fulfilled the basic standards required for the correct functioning of the PCR. This occurs more frequently with feathers since the quantity and quality of DNA that is found is variable, not only between species but within the same individual.
Remember, although you can extract DNA from the epithelial cells that remain in the barrel of the feather, it is the small drop of blood that is isolated and dried in the barrel of the feather where the largest quantity of DNA will be found. As a simple rule, it can be concluded that the larger the feather, the better the quality and the higher the amount of DNA that will be extracted, thereby increasing the probability of PCR success in the laboratory. When the feathers that we receive are too small, or have been cut with scissors, or are dry and degraded, customers will be contacted to request the delivery of a new sample. To avoid further delay in the publication of our results, we will ask customers to resend samples of blood; this ensures a sufficient quantity and quality of DNA to carry out the analysis.
Todas las muestras que recibimos tienen que venir con una solicitud de registro que se genera de forma automática cuando registra los datos de sus pájaros. Cuando confirme su envío, verá un documento pdf que puede imprimir. En cada solicitud, tendrá que adjuntar las muestras correspondientes a cada pájaro.
Gracias al sistema que propone Sexadodeaves, nuestros clientes no tienen que esperar un kit para preparar sus muestras. Las pueden preparar desde casa, en cualquier momento. Nuestros clientes registran online sus envíos y preparan directamente las muestras, según las recomendaciones que podrá leer y ver aquí (enlace tutorial como preparar muestras)
Faq Sections
Haga clic en la página de "Contactos" y envíenos su solicitud de reembolso. Según la normativa de la UE, podemos anular y reembolsar un pedido comprado online en el plazo de 14 días, por cualquier motivo y sin justificación alguna. https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_es.htm
Puede comprar pruebas de adn, desde nuestra tienda online(enlace), donde podrá comprar y registrar directamente sus muestras o comprar un mayor volumen de pruebas por anticipado. Para finalizar la compra, tendrá que crear su cuenta de usuario y confirmarla con su email y contraseña. (enlace o icono videotutorial como comprar online).
En nuestra tienda online le proponemos distintas formas de pago: Tarjeta de crédito con Stripe, Paypal, Tarjeta de crédito y Transferencia bancaria
Antes de pagar, tendrá que identificarse o crear una cuenta de usuario con email + contraseña. Visite nuestra tienda online Aquí!
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El tipo de muestras que tiene que enviar al laboratorio depende del tipo de prueba que quiere enviar. Para sexado por adn, el laboratorio puede realizar la prueba a partir de muestras de plumas o sangre. Para el análisis de enfermedades necesitamos muestras de sangre en papel o hisopo. Gracias por ver nuestros consejos aquí. Es importante seguirlos para asegurarse que el laboratorio pueda extraer ADN de todas las muestras que recibe.
Puede consultar la lista de especies optimizadas aquí : enlace. Si tiene cualquier duda sobre la especie de su pájaro, gracias por contactarnos desde su area personal o por email a info@sexadodeaves.com
Antes de registrar sus muestras, tendrá que asegurarse que la especie científica de sus pájaros está en nuestra lista de especies optimizadas. Es imprescindible para poder realizar las pruebas de sexado por ADN. Ver Lista aquí (enlace)
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Thank you for sending the samples to our laboratory:
HISPALIS BIOLAB
Avenida de Aznalcázar, Edificio Élite 3, M16 (PIBO)
41110 Bollullos de la Mitación, Sevilla, España
Once prepared, the samples should be attached to the request forms corresponding to each bird. These forms should then be folded as indicated to protect the samples and placed in an envelope. You can put several folded request forms with their samples attached within the same envelope without any problem, providing there is no contact between the samples. The samples are now ready to be sent!
Todas las muestras que recibimos tienen que venir con una solicitud de registro que se genera de forma automática cuando registra los datos de sus pájaros. Cuando confirme su envío, verá un documento pdf que puede imprimir. En cada solicitud, tendrá que adjuntar las muestras correspondientes a cada pájaro.
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Para contactar con nuestro equipo, nos puede llamar de 9h a 12h al +34 954 600 013 o enviarnos un mensaje desde su cuenta personal o desde el formulario aquí (enlace)
If the sample you have sent us is a feather and you see on your personal page that the analysis is being repeated, it could be due to two main reasons:
1) The technicians have decided to repeat the analyzes and
2) The quantity and/or quality of the extracted DNA was not enough to ensure the amplification of the DNA.
If the sample sent to us is blood and the analysis is being carried out a second or third time, it may be because our technicians want to be sure of the result.
All our diagnoses are collated by two technicians separately; finally, their opinions are contrasted; if there is a discrepancy, in any case, this sample is repeated to dispel doubts.
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The period that you have to wait for your results depends on the type of test you have requested. The terms indicated on our website are as follows:
- Sexed by DNA (8-12 days)
- Sexed Express (3-4 days)
- PBFD (10-12 days)
- Sexed by DNA + PBFD (10-12 days)
- Psittacosis Express (10-12 days)
- Bird Secure Plus Express (10-12 days)
The results will be published in real-time in your account so that you can consult them; you will have to log into your account> SEE MY SHIPMENTS AND RESULTS > YOUR RESULTS from the home page or go to the link that appears in the warning message that you will receive by email.
Because the quantity and quality of the extracted DNA have not fulfilled the basic standards required for the correct functioning of the PCR. This occurs more frequently with feathers since the quantity and quality of DNA that is found is variable, not only between species but within the same individual.
Remember, although you can extract DNA from the epithelial cells that remain in the barrel of the feather, it is the small drop of blood that is isolated and dried in the barrel of the feather where the largest quantity of DNA will be found. As a simple rule, it can be concluded that the larger the feather, the better the quality and the higher the amount of DNA that will be extracted, thereby increasing the probability of PCR success in the laboratory. When the feathers that we receive are too small, or have been cut with scissors, or are dry and degraded, customers will be contacted to request the delivery of a new sample. To avoid further delay in the publication of our results, we will ask customers to resend samples of blood; this ensures a sufficient quantity and quality of DNA to carry out the analysis.
Show More >>
Every day, you can call us from 9 a.m. to 2 p.m. on +34 954 600 013 (Monday to Friday, except holidays) to talk directly to the customer service department. Alternatively, you can send us a message from your account, or by email to info@sexadodeaves.com. We will answer as soon as possible!
Every day, you can call us from 9 a.m. to 2 p.m. on +34 954 600 013 (Monday to Friday, except holidays) to talk directly to the customer service department. Alternatively, you can send us a message from your account, or by email to info@sexadodeaves.com. We will answer as soon as possible!