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MY ACCOUNT AND ORDERS

How do I request a refund?

According to EU regulations, we can cancel and reimburse an order purchased online within 14 days, for any reason and without any justification.

To send us your refund request, you can contact us by email info@sexadodeaves.com


How can I buy the tests?

You can buy DNA tests from our ONLINE SHOP. To finalize your order, you will have to identify yourself or create a user account with your email and password.


What are the accepted and secure payment methods?

In our online store, we propose different forms of payment: Credit card with Stripe, PayPal, Credit card and Bank transfer.

You will have to identify yourself or create a user account with your email and password. Visit our online store here!


How can I make a bank transfer?

If you select the payment by transfer, you have to remember that this payment is made outside the payment platform of our website and your payment will not appear immediately in our bank account. After the purchase, we will send you a confirmation email with all our bank details. In order that we can identify you, it is important when making the transfer, to indicate in the concept, the number of the order you are buying.


I do not remember my password. How can I request it?

If you do not remember your password to access your account, you can request it from MY ACCOUNT - I DO NOT REMEMBER MY PASSWORD. You will receive a temporary link to reset your password.


How can I change the data in my account?

To modify your personal information, select INFORMATION from your account.

To change your address, select ADDRESS from your account.


How can I buy an analysis kit?

You do not need an analysis kit.

Thanks to the system proposed by SEXADODEAVES, our customers do not have to wait for a kit to prepare their samples. They can be prepared from home at any time.

After purchasing the tests, you can register your shipments online and make the samples directly according to the recommendations that you can read in the description of each product.


How do I create a user account?

You can create a user account directly from our homepage > MY ACCOUNT. Filling in the information we request. Once registered, you can buy, register and request information directly from your user account. Welcome to SEXADODEAVES!


When do I receive an analysis kit?

You do not need an analysis kit.

Thanks to the system proposed by SEXADODEAVES, our customers do not have to wait for a kit to prepare their samples. They can be prepared from home, at any time. After purchasing the tests, you can register your shipments online and prepare the samples directly according to the recommendations that you can read in the description of each product.